ReportServer Forum

felipe

Member

Registered: 2023-05-11

New User cannot login except root/admin user

Hi, im a user of enterprise edition and when im making a new account it can't be use to login into the ReportServer and when im about to send mail or lost password it give me an error like this :

net.datenwerke.rs.core.service.mail.exceptions.MailerRuntimeException: Mail could not be send<br>    at net.datenwerke.rs.core.service.mail.MailServiceImpl$MailSupervisorImpl.handleException(MailServiceImpl.java:77)<br>    at net.datenwerke.rs.core.service.mail.MailServiceImpl.sendMailSync(MailServiceImpl.java:341)<br>    at net.datenwerke.rs.core.service.mail.MailServiceImpl.sendMailSync(MailServiceImpl.java:164)<br>    at net.datenwerke.rs.core.service.mail.MailServiceImpl.sendMailSync(MailServiceImpl.java:159)<br>    at net.datenwerke.security.service.usermanager.hooks.NotificationEmailChangedPasswordHook.passwordWasManuallySet(NotificationEmailChangedPasswordHook.java:85)<br>    at net.datenwerke.security.ext.server.usermanager.UserManagerTreeHandlerImpl.doUpdateNode(UserManagerTreeHandlerImpl.java:98)<br>    at net.datenwerke.security.server.TreeDBManagerTreeHandler.updateNode(TreeDBManagerTreeHandler.java:504)<br>    at net.datenwerke.security.ext.server.usermanager.UserManagerTreeHandlerImpl.updateNode(UserManagerTreeHandlerImpl.java:122)<br>    at com.google.inject.persist.jpa.JpaLocalTxnInterceptor.invoke(JpaLocalTxnInterceptor.java:64)<br>    at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:112)<br>    at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)<br>    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)<br>    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)<br>    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)<br>    at java.base/java.lang.reflect.Method.invoke(Unknown Source)<br>    at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:587)<br>    at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:333)<br>    at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:112)<br>    at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)<br>    at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:303)<br>    at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:112)<br>    at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)<br>    at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:373)<br>    at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)<br>    at javax.servlet.http.HttpServlet.service(HttpServlet.java:696)<br>    at javax.servlet.http.HttpServlet.service(HttpServlet.java:779)<br>    at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:112)<br>    at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)<br>    at com.google.inject.servlet.ServletDefinition.doServiceImpl(ServletDefinition.java:290)<br>    at com.google.inject.servlet.ServletDefinition.doService(ServletDefinition.java:280)<br>    at com.google.inject.servlet.ServletDefinition.service(ServletDefinition.java:184)<br>    at com.google.inject.servlet.ManagedServletPipeline.service(ManagedServletPipeline.java:89)<br>    at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:85)<br>    at com.google.inject.persist.PersistFilter.doFilter(PersistFilter.java:94)<br>    at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:82)<br>    at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:121)<br>    at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:133)<br>    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)<br>    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)<br>    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177)<br>    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)<br>    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)<br>    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)<br>    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)<br>    at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)<br>    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)<br>    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)<br>    at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399)<br>    at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)<br>    at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891)<br>    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784)<br>    at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)<br>    at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)<br>    at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)<br>    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)<br>    at java.base/java.lang.Thread.run(Unknown Source)<br>Caused by: com.sun.mail.util.MailConnectException: Couldn&#39;t connect to host, port: mail.host.net, 25; timeout -1;<br>  nested exception is:<br>    java.net.UnknownHostException: mail.host.net<br>    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2210)<br>    at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:722)<br>    at javax.mail.Service.connect(Service.java:342)<br>    at javax.mail.Service.connect(Service.java:222)<br>    at javax.mail.Service.connect(Service.java:171)<br>    at javax.mail.Transport.send0(Transport.java:230)<br>    at javax.mail.Transport.send(Transport.java:100)<br>    at net.datenwerke.rs.core.service.mail.MailServiceImpl.sendMailSync(MailServiceImpl.java:331)<br>    ... 54 more<br>Caused by: java.net.UnknownHostException: mail.host.net<br>    at java.base/java.net.AbstractPlainSocketImpl.connect(Unknown Source)<br>    at java.base/java.net.SocksSocketImpl.connect(Unknown Source)<br>    at java.base/java.net.Socket.connect(Unknown Source)<br>    at java.base/java.net.Socket.connect(Unknown Source)<br>    at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:335)<br>    at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:214)<br>    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2160)<br>    ... 61 more<br>

Please help us out, Thankyou.

Tobias F

Administrator

Registered: 2020-02-07

Re: New User cannot login except root/admin user

Hi felipe,

please check your email configuration. Your error message says:

Couldn&#39;t connect to host, port: mail.host.net, 25; timeout -1;<br>  nested exception is:<br>    java.net.UnknownHostException: mail.host.net<br>    at

Regards,
Tobias

felipe

Member

Registered: 2023-05-11

Re: New User cannot login except root/admin user

Hi, but when im trying to make a new user it succeed but doesn't let me login and when i do lost password it pop the please contact system administrator

IF_Eduardo

Administrator

Registered: 2016-11-01

Website

Re: New User cannot login except root/admin user

Hi felipe,

pls try to log in with your root account and configure the mail server as described here (Mail server configuration)
https://reportserver.net/en/guides/conf … Scheduler/

Regards,
Eduardo

IF_Eduardo

Administrator

Registered: 2016-11-01

Website

Re: New User cannot login except root/admin user

Hi felipe,

note your new users cannot authenticate if they don't have "reportserver access" permission: https://reportserver.net/en/guides/admi … anagement/

Regards,
Eduardo

Tobias F

Administrator

Registered: 2020-02-07

Re: New User cannot login except root/admin user

felipe

Member

Registered: 2023-05-11

Re: New User cannot login except root/admin user

Thankyou, it worked