New User cannot login except root/admin user

felipe · 2023-05-11 07:36:56

Hi, im a user of enterprise edition and when im making a new account it can't be use to login into the ReportServer and when im about to send mail or lost password it give me an error like this :

net.datenwerke.rs.core.service.mail.exceptions.MailerRuntimeException: Mail could not be send at net.datenwerke.rs.core.service.mail.MailServiceImpl$MailSupervisorImpl.handleException(MailServiceImpl.java:77) at net.datenwerke.rs.core.service.mail.MailServiceImpl.sendMailSync(MailServiceImpl.java:341) at net.datenwerke.rs.core.service.mail.MailServiceImpl.sendMailSync(MailServiceImpl.java:164) at net.datenwerke.rs.core.service.mail.MailServiceImpl.sendMailSync(MailServiceImpl.java:159) at net.datenwerke.security.service.usermanager.hooks.NotificationEmailChangedPasswordHook.passwordWasManuallySet(NotificationEmailChangedPasswordHook.java:85) at net.datenwerke.security.ext.server.usermanager.UserManagerTreeHandlerImpl.doUpdateNode(UserManagerTreeHandlerImpl.java:98) at net.datenwerke.security.server.TreeDBManagerTreeHandler.updateNode(TreeDBManagerTreeHandler.java:504) at net.datenwerke.security.ext.server.usermanager.UserManagerTreeHandlerImpl.updateNode(UserManagerTreeHandlerImpl.java:122) at com.google.inject.persist.jpa.JpaLocalTxnInterceptor.invoke(JpaLocalTxnInterceptor.java:64) at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:112) at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base/java.lang.reflect.Method.invoke(Unknown Source) at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:587) at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:333) at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:112) at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38) at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:303) at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:112) at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38) at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:373) at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62) at javax.servlet.http.HttpServlet.service(HttpServlet.java:696) at javax.servlet.http.HttpServlet.service(HttpServlet.java:779) at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:112) at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38) at com.google.inject.servlet.ServletDefinition.doServiceImpl(ServletDefinition.java:290) at com.google.inject.servlet.ServletDefinition.doService(ServletDefinition.java:280) at com.google.inject.servlet.ServletDefinition.service(ServletDefinition.java:184) at com.google.inject.servlet.ManagedServletPipeline.service(ManagedServletPipeline.java:89) at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:85) at com.google.inject.persist.PersistFilter.doFilter(PersistFilter.java:94) at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:82) at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:121) at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:133) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Unknown Source) Caused by: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.host.net, 25; timeout -1; nested exception is: java.net.UnknownHostException: mail.host.net at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2210) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:722) at javax.mail.Service.connect(Service.java:342) at javax.mail.Service.connect(Service.java:222) at javax.mail.Service.connect(Service.java:171) at javax.mail.Transport.send0(Transport.java:230) at javax.mail.Transport.send(Transport.java:100) at net.datenwerke.rs.core.service.mail.MailServiceImpl.sendMailSync(MailServiceImpl.java:331) ... 54 more Caused by: java.net.UnknownHostException: mail.host.net at java.base/java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.base/java.net.SocksSocketImpl.connect(Unknown Source) at java.base/java.net.Socket.connect(Unknown Source) at java.base/java.net.Socket.connect(Unknown Source) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:335) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:214) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2160) ... 61 more

Please help us out, Thankyou.

Tobias F · 2023-05-11 07:41:08

Hi felipe,

please check your email configuration. Your error message says:

Couldn't connect to host, port: mail.host.net, 25; timeout -1; nested exception is: java.net.UnknownHostException: mail.host.net at

Regards,
Tobias

felipe · 2023-05-11 09:11:25

Hi, but when im trying to make a new user it succeed but doesn't let me login and when i do lost password it pop the please contact system administrator

eduardo · 2023-05-11 14:52:59

Hi felipe,

pls try to log in with your root account and configure the mail server as described here (Mail server configuration)
https://reportserver.net/en/guides/conf … Scheduler/

Regards,
Eduardo

eduardo · 2023-05-11 14:54:48

Hi felipe,

note your new users cannot authenticate if they don't have "reportserver access" permission: https://reportserver.net/en/guides/admi … anagement/

Regards,
Eduardo

Tobias F · 2023-05-11 15:20:38

RS Access

felipe · 2023-05-17 04:12:42

Thankyou, it worked

ReportServer Forum

#1 2023-05-11 07:36:56

New User cannot login except root/admin user

#2 2023-05-11 07:41:08

Re: New User cannot login except root/admin user

#3 2023-05-11 09:11:25

Re: New User cannot login except root/admin user

#4 2023-05-11 14:52:59

Re: New User cannot login except root/admin user

#5 2023-05-11 14:54:48

Re: New User cannot login except root/admin user

#6 2023-05-11 15:20:38

Re: New User cannot login except root/admin user

#7 2023-05-17 04:12:42

Re: New User cannot login except root/admin user

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