Error loading usermanager_tree page

jnchin · 2018-07-22 14:55:51

Hi, I encountered the following error when clicked on Administration page.

Error message on screen:
Error
500 Internal Server Error The call failed on the server; see server log for details Statuscode: 500 EncodedResponse: The call failed on the server; see server log for details

Access Log:
127.0.0.1 - - [22/Jul/2018:22:44:19 +0800] "POST /reportserver/reportserver/usermanager_tree HTTP/1.1" 500 57

I had restarted the server several times but problem still persist. Please advise.
Thanks.

eduardo · 2018-07-23 06:10:59

Hi jnchin,

1. Please check your tomcat logs for the error stack. You sent the access log entry, look for the rest of logs too.
2. Which user are you logging in with when you get this error?
3. Please post your exact reportserver version (rsversion.properties)

Regards,
Eduardo

jnchin · 2018-07-23 07:25:56

Hi Eduardo,
1. reportserver*.log shown the following error trace
22-Jul-2018 22:44:20.122 INFO [ajp-apr-8009-exec-4] net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke Intercepted NonFatalException
com.google.gwt.user.client.rpc.SerializationException: Type 'net.datenwerke.security.client.usermanager.dto.OrganisationalUnitDto' was not assignable to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer.For security purposes, this type will not be serialized.: instance = net.datenwerke.security.client.usermanager.dto.OrganisationalUnitDto: 4
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serialize(ServerSerializationStreamWriter.java:667)
at com.google.gwt.user.client.rpc.impl.AbstractSerializationStreamWriter.writeObject(AbstractSerializationStreamWriter.java:130)

2. superuser
3. version 3.0.3-1

eduardo · 2018-07-23 07:31:08

Hi jnchin,

still, I don't see the relevant log stacktrace.
I would recommend the following:
1. Stop your bitnami services (all three of them)
2. Backup your tomcat logs, then delete them completely
3. Start your bitnami services
4. Log-in, make the error happen. Immediately after the issue happens, check all logs.

The version you sent is the bitnami version. Again, check in the "rsversion.properties" file for the reportserver version.

Regards,
Eduardo

jnchin · 2018-07-23 15:04:40

>>rsversion
#Sat Dec 09 12:26:30 CET 2017
version=RS3.0.3-6002
schemaversion=RS3.0-9
buildDate=1512818790612-2017-12-09-12-26-19

>>access log
127.0.0.1 - - [23/Jul/2018:22:59:25 +0800] "POST /reportserver/reportserver/usermanager_tree HTTP/1.1" 500 57

>>reportserver log
23-Jul-2018 22:59:25.281 INFO [ajp-apr-8009-exec-1] net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke Intercepted NonFatalException
com.google.gwt.user.client.rpc.SerializationException: Type 'net.datenwerke.security.client.usermanager.dto.OrganisationalUnitDto' was not assignable to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer.For security purposes, this type will not be serialized.: instance = net.datenwerke.security.client.usermanager.dto.OrganisationalUnitDto: 4
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serialize(ServerSerializationStreamWriter.java:667)
at com.google.gwt.user.client.rpc.impl.AbstractSerializationStreamWriter.writeObject(AbstractSerializationStreamWriter.java:130)
at com.google.gwt.user.client.rpc.core.java.util.Collection_CustomFieldSerializerBase.serialize(Collection_CustomFieldSerializerBase.java:44)
at com.google.gwt.user.client.rpc.core.java.util.ArrayList_CustomFieldSerializer.serialize(ArrayList_CustomFieldSerializer.java:39)
at com.google.gwt.user.client.rpc.core.java.util.ArrayList_CustomFieldSerializer.serializeInstance(ArrayList_CustomFieldSerializer.java:51)
at com.google.gwt.user.client.rpc.core.java.util.ArrayList_CustomFieldSerializer.serializeInstance(ArrayList_CustomFieldSerializer.java:28)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serializeImpl(ServerSerializationStreamWriter.java:789)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serialize(ServerSerializationStreamWriter.java:669)
at com.google.gwt.user.client.rpc.impl.AbstractSerializationStreamWriter.writeObject(AbstractSerializationStreamWriter.java:130)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter$ValueWriter$8.write(ServerSerializationStreamWriter.java:153)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serializeValue(ServerSerializationStreamWriter.java:587)
at com.google.gwt.user.server.rpc.RPC.encodeResponse(RPC.java:631)
at com.google.gwt.user.server.rpc.RPC.encodeResponseForSuccess(RPC.java:497)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:589)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:333)
at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:109)
at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:303)
at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:109)
at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:373)
at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:648)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:109)
at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)
at com.google.inject.servlet.ServletDefinition.doService(ServletDefinition.java:263)
at com.google.inject.servlet.ServletDefinition.service(ServletDefinition.java:178)
at com.google.inject.servlet.ManagedServletPipeline.service(ManagedServletPipeline.java:91)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:62)
at com.google.inject.persist.PersistFilter.doFilter(PersistFilter.java:89)
at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:168)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:168)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:118)
at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:113)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:94)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:502)
at org.apache.coyote.ajp.AbstractAjpProcessor.process(AbstractAjpProcessor.java:877)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:684)
at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2527)
at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2516)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)

23-Jul-2018 22:59:25.283 INFO [ajp-apr-8009-exec-1] net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke Intercepted NonFatalException
net.datenwerke.gxtdto.client.servercommunication.exceptions.ServerCallFailedException: Type 'net.datenwerke.security.client.usermanager.dto.OrganisationalUnitDto' was not assignable to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer.For security purposes, this type will not be serialized.: instance = net.datenwerke.security.client.usermanager.dto.OrganisationalUnitDto: 4
at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:62)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:303)
at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:109)
at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:373)
at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:648)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:109)
at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)
at com.google.inject.servlet.ServletDefinition.doService(ServletDefinition.java:263)
at com.google.inject.servlet.ServletDefinition.service(ServletDefinition.java:178)
at com.google.inject.servlet.ManagedServletPipeline.service(ManagedServletPipeline.java:91)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:62)
at com.google.inject.persist.PersistFilter.doFilter(PersistFilter.java:89)
at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:168)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:168)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58)
at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:118)
at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:113)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:94)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:502)
at org.apache.coyote.ajp.AbstractAjpProcessor.process(AbstractAjpProcessor.java:877)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:684)
at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2527)
at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2516)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
Caused by: com.google.gwt.user.client.rpc.SerializationException: Type 'net.datenwerke.security.client.usermanager.dto.OrganisationalUnitDto' was not assignable to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer.For security purposes, this type will not be serialized.: instance = net.datenwerke.security.client.usermanager.dto.OrganisationalUnitDto: 4
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serialize(ServerSerializationStreamWriter.java:667)
at com.google.gwt.user.client.rpc.impl.AbstractSerializationStreamWriter.writeObject(AbstractSerializationStreamWriter.java:130)
at com.google.gwt.user.client.rpc.core.java.util.Collection_CustomFieldSerializerBase.serialize(Collection_CustomFieldSerializerBase.java:44)
at com.google.gwt.user.client.rpc.core.java.util.ArrayList_CustomFieldSerializer.serialize(ArrayList_CustomFieldSerializer.java:39)
at com.google.gwt.user.client.rpc.core.java.util.ArrayList_CustomFieldSerializer.serializeInstance(ArrayList_CustomFieldSerializer.java:51)
at com.google.gwt.user.client.rpc.core.java.util.ArrayList_CustomFieldSerializer.serializeInstance(ArrayList_CustomFieldSerializer.java:28)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serializeImpl(ServerSerializationStreamWriter.java:789)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serialize(ServerSerializationStreamWriter.java:669)
at com.google.gwt.user.client.rpc.impl.AbstractSerializationStreamWriter.writeObject(AbstractSerializationStreamWriter.java:130)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter$ValueWriter$8.write(ServerSerializationStreamWriter.java:153)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serializeValue(ServerSerializationStreamWriter.java:587)
at com.google.gwt.user.server.rpc.RPC.encodeResponse(RPC.java:631)
at com.google.gwt.user.server.rpc.RPC.encodeResponseForSuccess(RPC.java:497)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:589)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:333)
at net.datenwerke.security.service.security.aop.SecurityCheckInterceptor.invoke(SecurityCheckInterceptor.java:109)
at net.datenwerke.gf.service.gwtstacktrace.CatchStacktraceInterceptor.invoke(CatchStacktraceInterceptor.java:38)
... 40 more

eduardo · 2018-07-23 15:23:37

Hi jnchin,

please delete completely your browser's cache, including "cookies and other website data" in chrome and "offline website data" in firefox.

I also recommend you to upgrade to RS3.0.3-6003, available from our homepage. Check the release notes: https://reportserver.net/releasenotes/RS3.0.3.html

Regards,
Eduardo

jnchin · 2018-07-23 16:04:19

Deleting browser's cache does not solve the problem.
It's really weird this could happen as I remember I did not change anything from the last it worked.
And I don't see this is a reported issue resolved in 6003.

eduardo · 2018-07-23 16:12:35

Hi jnchin,

do you still see the "not assignable" error after deleting the browser's cache and cookies/data ?

Here: https://forum.reportserver.net/viewtopic.php?id=231
https://forum.reportserver.net/viewtopic.php?id=34
https://forum.reportserver.net/viewtopic.php?id=99
you can see users with a similar "not assignable" problem and deleting the cache solved it. Could you check your logs again for this error?

Regards,
Eduardo

eduardo · 2018-07-23 16:14:17

Please make sure that you delete your logs before trying again, or maybe you can get the old error from the logs

Regards,
Eduardo

jnchin · 2018-07-24 02:17:39

I had tried numerous times clearing cache in both Chrome and Firefox. All with the same error.
Logs were deleted and it's still giving the "not assignable" error.
Appreciate if you could escalate to programmer for resolution.
Thanks.

eduardo · 2018-07-24 07:02:16

jnchin wrote:

It's really weird this could happen as I remember I did not change anything from the last it worked.

Hi jnchin,

since it was working and now it doesn't work something must have been changed. Please verify what could have changed. The "Administration" button works, so this should not be an issue with ReportServer.

If nothing helps, you can reinstall reportserver. If you installed everything with bitnami and didn't change the location of the internal database, note that the database will be overwritten, so make a backup of your database. I would recommend to use another database or a manual installation where you have the control of the complete installation. The installation guides (manual) can be found here: https://reportserver.net/de/documentation/

Regards,
Eduardo

ReportServer Forum

#1 2018-07-22 14:55:51

Error loading usermanager_tree page

#2 2018-07-23 06:10:59

Re: Error loading usermanager_tree page

#3 2018-07-23 07:25:56

Re: Error loading usermanager_tree page

#4 2018-07-23 07:31:08

Re: Error loading usermanager_tree page

#5 2018-07-23 15:04:40

Re: Error loading usermanager_tree page

#6 2018-07-23 15:23:37

Re: Error loading usermanager_tree page

#7 2018-07-23 16:04:19

Re: Error loading usermanager_tree page

#8 2018-07-23 16:12:35

Re: Error loading usermanager_tree page

#9 2018-07-23 16:14:17

Re: Error loading usermanager_tree page

#10 2018-07-24 02:17:39

Re: Error loading usermanager_tree page

#11 2018-07-24 07:02:16

Re: Error loading usermanager_tree page

Board footer