Thai character incorrect display when execute the Crystal Reports.

ReportServer (EN)
1

Hi

ReportServer Enterprise Trail = 4.6.3.6104-0
SAP Crystal Reports for Java runtime components = CR4ERL30_0-80004572

These is an issue with Thai language in executing Crystal Reports in the ReportServer.
The top most level of the line is collapse into the bellowing level as image below.


The Crystal Reports (.rpt) file and some Windows 10 Thai fonts are share on the google drive here.
https://drive.google.com/drive/folders/1KNfLlN0-uJ3K0S0Y71rK-faEzO1siZ5I

Thank and regards,
Chupong

2

Hi Chupong,

thanks for letting us know. We raised RS-8384 for looking into this.

Regards,
Eduardo

3

Hi,

Is there any update on this ticket, RS-8384 ?

We are planning to migrate from Jasper server

Best Regards,

4

Hi,

the drive link you shared has nothing inside.
I would need some example to test/debug it on my end.

Thanks

5

Hi,

Sorry, Now I put the files.
-rpt file
-PDF files result
-Thai Fonts
Please check.

Thanks

6

Hi chupong.c,

thank you, we received the files and will look into this.

Regards,
Eduardo

7

Hi,

We checked on our side and can confirm that the direct pdf export results in partly broken glyphs.
For a workaround while we check if we can fix it you could try to export as Word and export it from there as pdf, this resulted in our tests in a correct looking pdf.