Report Server after upgrade gives 500 error : User has to clear cache

ReportServer (EN)
1

Hi Team,

We have an upgrade in report server version , however , whenever we are doing a server upgrade we face the below issue and user has to clear the browser cache and then try .

  1. Can we fix this issue by any chance and avoid user clearing the cache.
  2. Also another way we want is to display a user defined message of showing a message to the user like “Please clear browser cache” instead of below error.

Error :
500 The call failed on the server , see server log for details statuscode : 500 encodedresponse. The call failed on the server; see server log details

2

Hi,

We are aware of this issue. Currently there is no fix available
but we want look into possible solutions soon.

Kind regards,
Adrian